Birthday Disappointment

<p>I purchased a Kindle Voyage from Takealot as birthday gift for my wife. When it arrived I checked the label on the sealed packaging to konfirm that it was a Kindle Voyage. However, when she opened it yesterday, on the day of her birthday, there was a Kindle PaperWhite inside the box. A much cheaper alternative!</p> <p>We immediately called Takealot.com and arranged for an exchange. Their Mr Keagan Gaffley sent an e-mail, requesting a description of the problem, pictures of the Kindle and of the barcode on the box, so that they can arrange a replacement within 24 hours. We promptly comp**** with his request and requested him to confirm that he received all the information he required. This never happened.</p> <p>Today they let us know that they will be collecting the PaperWhite tomorrow and that we have to take responsibility for its packaging and safe return? Nothing is said of the Voyage, as replacement.</p> <p>I now received an e-mail in which they intimate that I elected to return the Voyage that I purchased. That is not true! I just want what I paid for!</p> <p>They are so confused, they don't know their **** from their elbow and still they make demands. My next e-mail will be to Amazon regarding the poor service we are receiving from their agents in SA.</p> <p> </p> <p> </p> <p> </p>