1 reviews | Active since Jul 2016
Beyond Terrible Service
<p>i had placed an order with Takealot for an apple watch on the 29th June 2016 which was processed and i had received information that the product will arrive on Monday the 4th July 2016 as it was a gift. i received an email saying that my order is cancelled 2 days after purchasing it which they cancelled on their own and they just send an email to tell me my ordr is cancelled. After making several calls to them all the departments used the same excuse to say that their managers are in a meeting. one guy had such bad attitude when i asked him for my refference number i was told they dont do refference numbers anymore. after finally speaking to the complaints department the lady says its too late as the buyers have already left yet i told her i had tried getting through from the morning but the assisstants were unable to put me through to youll and they said youll will call me asap which did not happen as i had to call you guys back after some time as i did not receive any calls. There service is terrible.</p>
Hello Wabdoola,
We are terribly sorry that your order was cancelled.
Thank you for taking our complaints teams call and granting us the opportunity to clarify the reason for the cancellation.
We have noted your concerns and the issues you have raised will be taken up with the relevant departments internally.
Regards
Takealot.com
Hello Wabdoola,
We are terribly sorry that your order was cancelled.
Thank you for taking our complaints teams call and granting us the opportunity to clarify the reason for the cancellation.
We have noted your concerns and the issues you have raised will be taken up with the relevant departments internally.
Regards
Takealot.com
Firstly I did receive a call which I acknowledge however just to make it clear I did not let you guys explain the problem as I asked one question if you'll will get me my product and your answer was sorry about that and I told you guys I just want my refund and I will take my business somewhere else. As I "was" a loyal customer and I am certain I won't be buying from you guys again. I am certain nothing will be done about the issue you can keep the complaint to yourself because that is what you'll usually do and say that you'll going to escalate the matter. End of story in my opinion Takealot.com is useless and their T & C's are in favor of them alone and customers got no say and no right. They can cancel our order whenever they feel like.
Firstly I did receive a call which I acknowledge however just to make it clear I did not let you guys explain the problem as I asked one question if you'll will get me my product and your answer was sorry about that and I told you guys I just want my refund and I will take my business somewhere else. As I "was" a loyal customer and I am certain I won't be buying from you guys again. I am certain nothing will be done about the issue you can keep the complaint to yourself because that is what you'll usually do and say that you'll going to escalate the matter. End of story in my opinion Takealot.com is useless and their T & C's are in favor of them alone and customers got no say and no right. They can cancel our order whenever they feel like.