Beyond pathetic service!!!

This was my second time using the service and literally the 2nd horrible experience, I was notified that my item will be delivered on 28th May, nobody arrived and nobody called to communicate why I did nit get my parcel, I queried this but nobody still responded to my queries only after a few days when Ricardo said he will escalate the matter, he then sent me an email that my item will be delivered "without fail" (I qoute) on saturday the courier even sent an sms that my parcel is on its way to date I have still not received my parcel while they have my money for it and I have to sit on the floor in the meantime, nobody was interested in communicating with me unless I send 50 emails a day, all they say is "we will escalate" and then update the system that my parcel is out for delivery just to get me to be quite the day then goes by and still no parcel received, this cycle has been repeating itself for past few days, they don't treat customers fairly and treat other deliveries as more important then some of ours, I honestly don't know if my parcel will ever be delivered or be in good condition EVANTUALLY when they treat it as "importance" because in the mean time my family and I need to sit on the floor while we are being **** to by takealot and also given false hope each day!!