Beyond dissatified

I've purchased a book from TAKEALOT and was amazed when I received an sms from Mr Delivery, informing me that my order from TAKEALOT will be deliver sooner. The parcel was not delivered as promised. I called Mr Delivery the next day and was given a new delivery time. I received a call from Mr Delivery, informing me that they do not deliver in my area because it is a high risk area, but one of the drivers that stay in that area will bring the parcel after 9:30 the evening. I called TAKEALOT to enquire on how the courier company's terms and conditions are of my concern, since I do not have an agreement with them, but with TAKEALOT. TAKEALOT's system showed that the courier service attempted to deliver the parcel 2 times, which was false. I called TAKEALOT again the next day because I still did not receive my parcel. They told me that the courier company will call contact me to make another arrangement, and so they did, but with the same story. I asked them to return the parcel to TAKEALOT and to tell them that they (the couriers) do not deliver in that area. I since cancelled my order. It may sound unfair to complain about TAKEALOT, but I had an agreement with them not Mr Delivery.