BEYOND DISGUSTING SERVICE!!!!!!!!

Item: takealot.com
Rating: 1
Author: Elmarie M

I ordered on the 25th of Nov 4 items from Takealot.com site with a total of R 2198.00 . One of the items was not in stock in CPT, they only had stock in JNB and expected date was 3-5 working days to get to CPT. Which was fine because I needed the stuff before 10 Dec for a B-DAY gift. On the 26th I got an email to say my order is readyt for collection, but when I went in I saw it was only 3 of the 4 items and thay are still waiting on the Backpack. I phoned to get clarity on the email and was explained to me that we can collect the first 3 items if we would like to and then wait for the 4th one. But they will distrubute it in the next two day (28th) to come to Cape Town. On the 5th of Dec I phoned again to follow up and still they could not give me an answer regarding my parcel (backpack) but they will foloow up and phone me back.... no one phoned. Onthe 6th I phoned again and decided now I will take down names. I spoke to Toesjah and she promised me that she will follow up how far the process is and get back to me. I even told her are you REALLY gonna phone me back because till date no one has phoned me back as promised. She assured me she will and... jip did not. I only received the below email: Hi Elmarie We're sorry to let you know that the following item in your order has been delayed. Fino Canvas Utility Backpack 8525 - Khaki We expect the item to arrive in our distribution centre within +- 2 - 3 working days. We will process and ship your order as soon as it arrives. You will receive an email once your order is ready for collection. We sincerely apologize for any inconvenience caused. Kind regards, Evan ---- I rep**** to say --- Hi Evan I need this before 10 Dec! This is a birthday present and I ordered this 25 Nov already??? Thank you No response. On the 7th I phoned again because my ordered on the site show ready for collection as per below and this time spoke to Chad Jones - same story over he could see its ready for collection, but the parcel does not show on my order??? But he will phone now and see what is happening and get back to me. HE PROMISE HE WILL PHONE AND APOLOGISE FOR THE BAD SERVICE I GOT SO FAR......Ag same thing over again BAD SERVICE - HE DID NOT PHONE BACK This is what my current order say on takealot.com Available by Wednesday 7 December 2016 Shipping Method: Collect - CPT Product Status/Action Qty Price Toshiba Canvio Basics Portable Drive (Size: 1TB) Stock Available 1 R 699.00 Fino Canvas Utility Backpack 8525 - Khaki Stock Available 1 R 399.00 Sold by SK Fino Trading Awei A880 Wireless Bluetooth Running Earphones - Stock Available 2 R 1,100.00 Black Sold by Lalela So when I phone him 2 hours later. He told me that he did try to get hold of the Cape Town warehouse but there is only two extentions and no one picks up. So I told him why did you not at least inform me - No but he send an email and is waiting on a response. My point is PHONE YOUR CLIENT AND ADVISE WHAT YOU ARE DOING!!!!! I then poned again and asked for a manager - I got through to Lee Amon. He took over my order and phoned me later to say that he is still busy with JNB and he will def phone me again to say what is happening. He did not phone the second time. Today is the 8th I just phoned again to speak to Lee Amon, I was holding on for 18min before she came back to say he is in a meeting. then she asked me my order number which I gave. then I was put on hold for another 7 min and then cut off - 25 min on the phone with NO RESULT. So I phone back. I just spoke to him now and he confirmed that the backpack was send from JNB on a flight on the 5th already and JNB warehouse send an email to confirm that the tracking shows it is in CPT warehouse. So he is busy to try and sort this out and he said he will DEF phone me back. It is now 09:14. I cannot believe that I cannot get a straight answer form anyone at Takealot.com. If you dont have the product anymore just tell me or change your supposedly delivery days from 3 - 5 to WE DONT KNOW!!! I also understand its Dec and a very busy season, but still every client must be treated like its your only client. I am also in the service industry and the level of service I received WAS AND IS SHOCKING!!! Its now 10:15 and again nothing yet.... I AM DONE.

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