Beyond disgusting and ********* way of doing business

Order a microwave and 2 other small items November 8th and the agreed estimated delivery date was November 10th. In the morning of November 10th package was out for delivery. Around 2PM they sent an email advising the package is lost in transit. They did not give me an option to get a refund since they failed to deliver what I ordered. They created another order instead with a different delivery date which meant the microwave will arrive later 3 days later than delivery date. Who waits for a microwave that can be found in every shopping centre a whole 7 days?

I reached out to ask customer service to cancel the order, but what ****ed me off is the responses I got. Being told the order cannot be canceled because it is not in the courier facility yet, I have to wait for an sms confirming delivery. After that sms was received I reached out to them asking them to cancel since we have received and that is when another story came. I am beyond ****ed off by Takealot ********* way of doing business. Seeing that the same microwave could have been delivered to a different address the next day November 11 showed me I have been supporting a wrong business and the fact that something that was already out for delivery "got lost in transit" as if it was going through airports while it was handed out to one driver. If you as a consumer know what is good for you stop buying from Takealot.