BEWARE WHEN PAYING EXTRA FOR SHORTER DELIVERY AT TAKEALOT

My wife purchased an item from takealot.com and paid an extra amount for next day delivery. The next day when the delivery was due she received an SMS stating the order was out for delivery and would be delivered by 19H00 the evening. We sat waiting for the delivery, 19H00 came and went but the item never arrived. Due to this utter poor service she cancelled the item and requested a refund. After various emails her Takealot account was credited for the item purchase amount but not the extra paid for next day delivery. SHAME ON YOU TAKEALOT FOR NOT PROVIDING THE SERVICE PAID FOR IN ADVANCE AND THEN NOT REFUNDING THE FUNDS PAID FOR THAT SERVICE. A TOTAL **** IN MY OPINION.