Beware when asking for a refund from Takealot

I have just placed order number ***5 with Takealot.com after noting that their quoted delivery time was within my time limit. I then receive a confirmation mail from Takealot stating that the delivery date is now 18th January. Immediately I phone Takealot, three 'phone calls later after having been cut off twice I cancelled the order and requested a refund only to be told that they cannot refund me... I must wait for the Supplier. The item has now been removed from Takealot's website.

As far as I am concerned I paid Takealot, they must refund me. I feel very let down, well in some ways ****med, pity as I am a good Customer.