BEWARE: Takealot selling "Lost or ******" Amazon Devices

I have been trying for THREE WEEKS to get a replacement device for my daughter's Fire Kindle tablet that I bought for her 13th birthday. Now to receive your "instruction" that you will be crediting my Takealot account with the value of the Amazon Fire Tablet that I purchased at the time (R998),

I do not accept this as a final resolution of the matter. I purchased the item on special, which in hindsight may indicate why the items were listed as "lost or ******" with Amazon (my assumption would be that they were grey products).

This is completely unacceptable, despite the refund to the account of R998 for the original purchase, the cheapest Kindle Fire available on your website is R1,199. I quite specifically asked for a replacement as you further insisted that it be returned with a charger which was my husband's Kindle charger, (made patently clear to the person demanding that the charger also be returned).

I am therefore out of pocket not only for the device but also for a separate charger. I find it incomprehensible that you and your suppliers insist that you only sell "approved" products to be inconsistent with the fact that you patently sold me a "lost or ******" device according to AMAZON themselves.

The result of your decision is that I must take the financial ramifications of your ineptitude, and deal with the emotional trauma to my daughter who is STILL without her 13th birthday present. Add to which the exceedingly long time and extreme frustration I have had to endure in order to try and resolve this, with the patently shocking customer service having this go on for over three weeks.

I hold you, Takealot, wholly responsible for not only selling me a questionable device. but the emotional trauma to my 13yo, the insistence of returning a charger that we clearly told we did not have, given the fact that you obviously you never had any intention of replacing the device and therefore the loss of another charger, plus the three week long frustration and time from myself to resolve this issue.

The National Consumer Protection Act is there precisely to protect consumers against organizations such as yourselves who abuse your clients and leave them worse off than before. I will be taking this not only to them but to every single online platform that I can find in order to make the public aware of your extremely dubious business practices.

I am extremely disappointed that I am now FORCED to use Takealot to buy another device (due to your magnanimous store credit), which is exactly what I ordered the first time, for MORE than what was advertised at the time of my purchase. This is poor business practice.