BEWARE! TakeALot doesn’t refund when they make mistakes!

TakeALot has gone so far down. They used to be a great place to shop but beware if something goes wrong. I ordered 2 hoverboards for my kids for Christmas (R5500 for the two boards). When I went to collect my order - I only received 1 board, and it’s not even the same as what I ordered. The board they sent currently for sale on their website for under R2000. I immediately reported the problem and am still waiting for the “missing item investigation” to be completed so that my return can be processed and my money refunded. TakeALot really do not care about the customers. I’ve spent countless hours on the phone to many, many different agents all promising to come back to me but they never do. I have sent many many emails and nothing comes of that either. Just get passed from one agent to the next. No supervisor / team leader has called me even though that was promised. Their Facebook messenger account also just keeps promising feedback but here we are, still waiting. Utterly disgusted. Paying R5500 for one board (which I didn’t order) worth under R2000 is daylight *******!