Beware purchasing Defy appliances from Takelot

I purchased a steam iron on Takealot in Feb 2025 and did not realise that that the 24 month manufacturer warranty meant I would have to liaise directly with Defy. The iron stopped working after 5 months. Defy customer care *** line not working. Sent e mail- told to contact local KZN service centre. Defy Springfield said they do not deal with small appliances and gave me a Jacobs number to contact. Absolute waste of my time as I still could not log a call on the customer care number. Defy service emailed to say I should take the iron to Jacobs. The entire situation is absurd and frustrating. I live in Umhlanga and wont go through the hassle. Will never buy a Defy small appliance again!!! I have had no issues with Takealot returns in past for Philips/ Russell Hobbs products. TAKELOT SHOULD NOT STOCK THESE DEFY PRODUCTS WITHOUT THE WARRANTY VIA TAKEALOT AS IT INVOLVES A LOT OF GRIEF FOR THE CONSUMER FOR AFTER CARE