BEWARE ON UR XMAS SHOPPING MIGHT GET LOST

I put an order on Saturday 28/10/17 at takealot. Today is 06/11/17. I did contact them on email on 03/11/17 and they promised that i will receive the order today but here i am feeling defeated by Takealot online shopping experience. When i tough i was never gonna be seen on those long queues in shopping malls during the holidays times. Can customers like myself really trust Takealot with my future online shopping after this experience?