Better communication and processes

Order #***

I place an order and made payment for a pair of Airpods Pro 2 that were on special for next-day delivery at my closest depot.

I received an SMS to collect the next day and went to the depot to pick up the parcel. There was no QR code sent via email and on the Takealot app, the parcel had not been shipped yet. There is a major issue with your IT infrastructure.

I was turned away as they only release items if a QR code is scanned. I have been trying to get hold of someone at Takealot to get feedback on the delivery status I eventually found an email address. The service consultant rep**** stating she would revert once she has spoken to the courier. A day has passed and I am still waiting.

The Apple store is closer to me than the depot so I could have just gone and purchased these Airpods if they were not on special.

Can someone please just update me as to when the parcel will be sent so i know you

1. have stock 2. you can complete the order

Thanks