Best Customer Service in SA

I bought 2 night lights for my kids but noticed one was faulty, i called the Takealot call centre to find out how to get these swapped out:<br> <br> 1. The call centre agent was extremely helpful and explained everything in detail<br> 2. The delivery company contacted me within a few minutes to arrange the delivery of the new light<br> 3. I was originally given a date 4 days from the call but Mr. Delivery was here the next day.<br> <br> All in all dealing with Takealot was a pleasure, the call centre staff give all the right info to the clients and everything promised is delivered.<br> <br> I wish all other service companies from the Food Industry to IT could learn the model of service delivery from Takealot, they have got it spot on.<br> <br> I called in expecting to get frustrated and irritated with the call centre but i put the phone down feeling calmer.<br> <br> THANK YOU :)<br>