Below average service

Overall they aren't bad, however they are unhelpful in certain situations. For example, if you place an order and pay for it, then your delivery date is too far away there is no way of cancelling. As someone who works in customer service, that's a pretty simple thing that should be allowed. Even if the order has not reached their "shipping" date, and even if you pay for the premium delivery you'll get the same response that there is nothing they can do... which is pretty shocking, as you should always be looking out for your customer and expecting them to have to wait over a week for something that is in stock, premium shipping has been paid for is not a good enough level of service. If an order has not been shipped, we should be able to amend it no matter what as nobody has really done absolutely any work towards the order.

Things like this will force people onto other online shopping platforms because takealot lack the simple ability to cancel order or reschedule it... when the item is in stock and premium shipping at R100 paid, it takes away any confidence that I have that they will be able to resolve any issues. The answer is always the same, "sorry we are not able to help".