Being ignored now!!!

So since I am now being ignored on facebook and no one has responded to me from the website I am now putting it on HP. <br> My issue is I ordered a heater and received the wrong colour, I called your returns department on the day I received it 14/05. I was told I would be called on Friday to tell me what went wrong. but guess what no call, I had to call to find out what happened(Warehouse sent me the wrong colour even though there was ORCHID all over my order). I was then assured I would get a call from the delivery guys to organise a time for collection on Monday for the correct item.... It is now Tuesday. I am still waiting for this phone call. I also messaged your facebook team yesterday which I am yet to get a response. (they been msging me back and forth since last week now stopped??) I did not make this mistake with the order yet I am running around after Takealot to fix it??? It should be the other way round!!! Amazes me how you can deliver an order within a day but to rectify a problem you cause takes nearly a week!!! <br> <br> Its not the fact you guys delivered the wrong colour im ****ed at, its the fact that you made the error and now I am the one chasing you to fix it!!!!!!