being accused of ABUSING THE WEBSITE

I created a Take alot profile a few months back, which i never used. when i downloaded the app to my smartphone i registered using my personal email account and not the one i initially used as i was on holiday at the time and had technical issues in accessing my emails. I NEVER received or used a COUPON and when i wanted to (after them sending me the voucher via email) i decided that i wanted to use it. when i queried the issue i was told the following:

"Kindly be advised it's against the terms of use of our website to create multiple accounts and to use promotional coupons, intended by Takealot to be used once-off by you, and not more than once. Please refer to point 21.4 of our T&Cs for further information. http://www.takealot.com/help/terms-and-conditions

Takealot is entitled, for purposes of preventing suspected ***** and/or where it suspects that you are abusing the Website and/or have created multiple user profiles to take advantage of a promotion or Coupon intended by Takealot to be used once-off by you, to blacklist you on its database (including suspending or terminating your access to the Website), refuse to accept or process payment on any order, and/or to cancel any order concluded between you and Takealot, in whole or in part, on notice to you. Takealot shall only be liable to refund monies already paid by you (see Takealot’s Returns Policy in this regard), and accepts no other liability which may arise as a result of such blacklisting and/or refusal to process any order.

This campaign is for first time users and we have noticed that this has been abused. Any orders that has already been placed by yourself that potentially will be cancelled or returned will not be re-issued with a new coupon."

I didn't even ask them to re-issue me with a coupon, i just wanted to know why i couldn't use it.

I am appalled by the level of service I've experienced thus far.

DONT EVEN BOTHER RESPONDING