Been waiting 2 months for a repair report on mobile phone

<p>I booked in a phone for repair (Reference RRN-8a92-c4ea) over 2 months ago. Since then I've received a technical report an quote to repair for a phone that is not mine. More than 2 months have gone by and I still don't know where my device is. Takealot, I know you don't fix devices in-house, but your repair service provider is incredibly sloppy, and it reflects very negatively on you. It's been 2 months and I don't even know where my phone is at this point, let alone what's wrong with it or when it will be repaired. You would think that a repair that's 2 months overdue would be escalated in some meaningful way, but every time I contact a representative, I get the same answer: "We're waiting for feedback."</p> <p> </p> <p>I've been a loyal customer for years and I've never had an issue like this. I expect better from Takealot. The problem lies with your repair service provider, I know this, but if you guys aren't going to contact them to follow up, send me their number and the job reference and I'll bug them about it. This reflects very poorly on Takealot, and I'm questioning shopping there in future.</p>