Been 'AT THE COURIER' since 17th!!

Ordered 'in stock' items to ensure no pre-Christmas hickups. Oh dear! Wrong! Four days before Christmas they stopped responding to emails. Telephone query brought the standard 'we will check with our courier and get back to you as soon as we can' answer (still waiting for them to get back to me 24 hours later) <br> Their tracking service has been stuck on ' out for delivery' since 17th, and it is now evening of 23rd. <br> <br> Rather they should say 'sorry we will not be delivering in time for Christmas' and give a refund which then allows us to go out and buy other gifts. So now they have my money and my goods!! It is just not good enough. <br> <br> They assured me of delivery by 21st. They were so helpful in the beginning that I was sending 'email hugs' to them!! Their website was still taking orders yesterday with a promise of delivery for Christmas!