Because they have acknowledged that their advert was misleading as the wording (SOLD BY WAS NOT THERE AND THAT WAS THEIR OVERSIGHT). Instead of numerous we apologize phone calls and emails all I want is for them to give me the item at the advertised price

Good Day

I have an issue with Takealot. This past Monday I saw some Beer advertised by them on Google for R489,00 however when you click on the link to order it was giving you a price of R535,00.

I took this up with them and on Tuesday the price had changed to R525.00. They explained that they are also a platform for third party sellers. Now everyone knows by law in South Africa VAT is 15%. Now if you subtract 15% from R489.00 you get to R425,22 which is a difference of R63, 78. And if you add 15% to R489,00 you get to R562,35 a difference of R43,65. When I asked them about this discrepancy, whether they are selling for the THIRD PARTY AS THIS IS AGAINST THE COUNTRIES LAWS, whether the price is R525, 00 or R535,00 the VAT balance is not there it's only right for calculating it for R489.00. They could not provide an explanation to this.

When Demi called me this morning she explained that once you click on the advertised price under the price on their platform there should be wording "SOLD BY" which would mean it's a 3rd party selling that item and they were just providing a platform. I fully accept and understand that.

When I asked her that then why that wording was not there she just apologised telling me it was an oversight from their end. When I asked her then why should I bear the brunt as their false advert she kept on apologising.

I provided them with various screen shorts to back up my case. You can read her response below after she called me. So what is there for me to discuss with them as they had published a misleading advert which she agrees was by mistake from their end. I am not saying I want the item for free. All I'm saying is that as much as they are not prepared to part with +-46 on the single item I am also not prepared to part with that amount. Read her response below:

Demi.D (takealot.com)

Nov 7, 2024, 10:52 GMT+2

Good day Kwanele Mafanya, Thank you for taking my call. Once again please accept our sincere apologies for any inconvenience caused and bad experience you have encountered. Should you require further assistance please do respond to this email or kindly contact us using the help function https://secure.takealot.com/help Thank you for your patience in this matter. Have a lovely day and keep well. Kind regards Demi.D

Regards Kwanele Mafanya ****** Show quoted text