Becareful of the takealot team!

I placed an order on the 14/12/23 for Christmas gifts for family. There was a delay has the gifts where coming from different warehouses. The app said that it would be delivered on the 21/12/23. But on the 20/12/23 at about 5pm i received a message to say my order was collected at 4pm. I was confused because i was at work and didn't even receive a message from takealot to say the parcel was ready for collection but im now receiving a message to say it was collected. So out of concern about where my parcel is, as soon as i got home from work at about 17h45 i called the takealot help centre. There is nothing more frustrating than this "help centre" , it took more than 1 and a half hour just to get through, finally when i did, i spoke to Nadia Den and explained my dilemma to her who verbalized that she was going to escalate the matter and get back to me. Till now im waiting for feedback!!!. I decided to go to the pick up point which was the Chatsworth branch i selected to find out what is going on. When i get there, no one is at the front desk and neither where there any one else collecting any parcels at the time. Eventually after pressing the bell again a male came out to assist. I explained what happened and he said he is going to speak to his manager to see if she is aware of the problem as i asked for video footage to see if anyone/ who collected my parcel or who was given the wrong parcel. When he came back he brought 3 boxes which all seemed to have my name on it and then said there was a glitch in the system. A sigh of relief that was for me as these where gifts to people. I took the parcels to the car and decided to open them. Upon doing that i found that one item was missing. It was a diamante cubic zirconia earrings. I had ordered 2 sets. But there was one gold pouch with a 2 plastic sealable bags with the description of the item stick on the packets. Inside one of the packets was a smaller resealable packet with one set of the earrings. The second one was completely empty. I opened the other 2 boxes and found nothing! So i went back to the pick up point and took the whole 3 boxes to show them that one of my items where missing. The guy at the front said i should log a return for the items and state it was missing, i told him its a earring its non returnable and this very same package according to the app was picked up by someone else the previous day. The manager Maxene was then called who said the same thing. So i asked her please show me how the return is possible because its not even an option on the app. She then said that she will do so manually. I asked her how will i get an update, she verbalized that she will inform me again till now not a single call or email was sent to update me or give me a reference number so i can update myself. This really is pathetic service from such a widely used app. I order from Shein which is international and i dont even experience such problems. I will not recommend this app to anyone ever again as you will not only be left with problems but also no one from the takealot team is helpful in assisting with problems