Be weary of Takelot and Return Policies

We are extremely disappointed with the level of service received from Takealot. I bought a Hisense Smart Tv Through by brother's takealot account. The tv was faulty and returned. Since under warranty it was returned to the Supplier (Hisense) to fix. On the 9th June 2020, takealot confirmed that the supplier fixed the screen but since then we've been unsuccessful in obtaining where the tv is and why it has not been returned to us. Takealot has a 21 day promise to refund if the problem is not resolved. I'm including the extract: This process can take several weeks, but our 21 day promise ensures that once 21 days have passed from the date you logged your return, we will automatically credit/refund you the cost of the item. We logged the service 31 May 2020. Takelot refuses to refund and claims that they are still in the process of providing feedback. !!!!! Appalling service. Regards Parveen