Be clear and honest with customers

Takealot should CLEARLY state that you're renting not buying ebooks since the "token is unavailable" after a few downloads. On top of that if you change devices and want to download on to new device when "token is unavailable", you can't access the ebook you paid for anymore. If I pay for something I should be able to always access it. And if I can't access it then I should get a refund. If I had bought the book in a store I'd still have it with me so what's the difference? Nowhere on the website is it clear that there are limited downloads and you're not notified how many downloads you have left on the takealot eReader. It's deceptive to customers and you should have clearer notices of the above in the steps BEFORE purchase so customers can make informed decisions. Deeply disappointed and feel like I've been deceived and ******. After several years and several purchases on this platform I will no longer be using it and will ensure others are aware of the limitations to takealot's service.