Be careful when shopping

Formal Complaint – Misleading Advertising and *****ulent Product Substitution

Takealot and Appetite SA,

I am writing to formally lodge a complaint regarding a *****ulent and ********* transaction involving my recent purchase of the Deluxe Pap Maker from Takealot, supp**** by Appetite SA.

Issue Summary

I specifically purchased the Deluxe Pap Maker, as advertised on Takealot, believing I was paying for a superior product. However, upon receipt, I discovered that instead of the Deluxe version, an Original Pap Maker was deceptively placed inside the Deluxe packaging. This is a clear case of false advertising and product misrepresentation, which violates consumer rights and ethical business practices.

Takealot & Appetite SA’s ********* Response

When I reported this issue, instead of honoring my purchase by replacing the incorrect item with the actual Deluxe Pap Maker that I paid for, Takealot and Appetite SA have unilaterally decided to refund me, essentially dismissing my rightful claim. This response is completely unacceptable because:

• I purchased the Deluxe version, not the Original version that was falsely packaged.

• A refund does not correct the fact that I was misled into purchasing a falsely advertised product.

• This sets a dangerous precedent where sellers can mislead customers, then simply offer refunds instead of rectifying the situation.

My Demands: 1. Immediate Replacement – I demand that you replace the incorrect product with the actual Deluxe Pap Maker, as per the original purchase.

2. Accountability & Investigation – I expect a formal investigation into this misleading practice and an explanation of how a different product was placed into a Deluxe box.

If this issue is not resolved to my satisfaction, I will escalate my complaint further: • Consumer Protection Authorities – I will report this case to the relevant regulatory bodies for false advertising and *****ulent substitution of goods.

• Legal Action – If necessary, I will seek legal counsel regarding my rights under consumer protection laws.

This is an urgent matter, and I expect a formal response within 7 business days, confirming that you will provide the correct product as initially purchased.

I hope to resolve this matter amicably, but I will not accept ********* practices that mislead customers.

Takealot | Return Credited | MRRN-859V6-7QG7 | APPETITE Automatic Pap Maker Deluxe