Be careful of Takealots coupons

Yes it's really nice when Takealot provides a R150 coupon when purchasing items over R550. And when all goes well with your order then all's well but when Takealot sends an incorrect item and therefore it must be replaced or, the item is damaged on arrival and needs to be returned and replaced or, suddenly the item is out of stock and the amount is credited, then what happens is, is that the credit goes against the coupon value first. This is really, really, really unfair especially when it is Takealots fault when something goes wrong with the order. I understand when it’s the customer who perhaps just changed their mind and no longer wants the item but when Takealot either does not provide the item or sends the incorrect item or a damaged item then it should NOT be the customer who is penalised. The FULL value of the product should be credited back to the customers account not the value after taking off the coupon value first. So when you have this type of issue and you get an email from Takealot stating that your credit has been done – go and check whether you actually have a credit value in your account because it if it was less than R150, you won’t have a credit and if it is more than R150, you will only find the difference there. If, like me, you have worked out the coupon discount against specific items in your Takealot cart (because a lot of their products are way more expensive than elsewhere, but when using a coupon, it makes it cheaper). But when the coupon gets deleted because of a return, it makes everything else you have bought extremely expensive and not worth the purchase. Takealot should, especially when it is their fault, refund the customer in full and leave the coupon untouched – that would only be fair.