Based service from takealot.com

I have had the most Terrible customer experience from the team packaging customer odders to the help center with takealot and its not the 1st time.

I ordered 12v 100w halogen light bulbs wich were due for collection on 1st Oct 2024, when I arrived at one of their pick up point in soweto I found that they had sent me 12v 60w LED's.

The ladies at reception assisted me login a return from there same day and their LED's were left with them to exchange for the right product which I was told I had to wait same waiting time as the new odder (2days) which I also found very unfair.

While awaiting the right product to arrive after two days on the 14th Oct (13 days after) the status on the app showed that my return was canceled and on the same day it showed concluded.

15 Oct I spoke to a lady Nadia twice about this and she confirmed she escalated it and feedback would be in 24hr as she could not see the reason for the cancelation of the request still i asked what conclusion was reached she couldn't answer that either, 16 Oct no feedback I called again and spoke to lio again escalation 24hr waiting time, 17 Oct I spoke to Mathew again escalation 24 hr waiting time, lio and Mathew confirmed they were still waiting for the answer if I returned the product, I explained that I did, I left it there I never left with it as explained to Nadia 1st call the ladies there assisted me loging the return and i left it there.

It's as if no one can see on their own system what the previous person did on a query even after explaining to lio and Mathew that I have been waiting escalations keep promising 24hr and that i am nolonger prepared to wait I want the product delivered or just refund my money it never mattered to them I asked lio and Mathew to speak to their team leader or manager they both refused and said they were not available. twice both team leaders and managers differentdays?

There's no help there no one wants to do their job the packaging team keeps sending incorrect products help center doesn't want to assist managers its like they don't even exist there.

I once ordered a car vacume cleaner the thing didn't have any suction and I request a refund, again I ordered a solar charge controller and I was sent a totaly different brand from the one I ordered.

I don't know what level of ****ming is going on there sending cheaper products from what clients ordered and products that don't work.

Can some please assist with this query please takealot don't just take people's monies also send them their products the right one's you promised and as per order on time please, I nolonger have airtime to call as phone calls are starting to cost me more that what I ordered from you. It is the 23rd Oct today I still don't have what I ordered and no refund of my money still.