GB
Gerhard B
1 reviews | Active since Mar 2011
10 Jun 2015, 13:15
Bait-and-switch
I am thoroughly disgusted in takealot's bait-and-switch tactics. I ordered a modem on-line, however, the item I received was an obvious older model than the one displayed on the web-site. It took a week speaking to numerous different people to get to the point where they admit they actually don't even have the model they display on their website.<br> <br> Be warned about their tactics.
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takealot.com's replyOfficial
10 Jun 2015, 13:35Hello GB68,
We can assure you this is not a tactic implemented by takealot and had it been, we would've received multiple complaints of this nature, which is the last thing we want. Your disgust is understandable as a result of the outcome of the situation, but we believe this to be an isolated incident & will gladly investigate the matter with the buyer to make sure the listing has been corrected & matter resolved with you.
Our complaints team will contact you with an update as soon as they've looked into this with the product buyer.
Sincerely,
takealot.com
We can assure you this is not a tactic implemented by takealot and had it been, we would've received multiple complaints of this nature, which is the last thing we want. Your disgust is understandable as a result of the outcome of the situation, but we believe this to be an isolated incident & will gladly investigate the matter with the buyer to make sure the listing has been corrected & matter resolved with you.
Our complaints team will contact you with an update as soon as they've looked into this with the product buyer.
Sincerely,
takealot.com
Best regards,
takealot.com's reply10 Jun 2015, 13:35
Official
Hello GB68,
We can assure you this is not a tactic implemented by takealot and had it been, we would've received multiple complaints of this nature, which is the last thing we want. Your disgust is understandable as a result of the outcome of the situation, but we believe this to be an isolated incident & will gladly investigate the matter with the buyer to make sure the listing has been corrected & matter resolved with you.
Our complaints team will contact you with an update as soon as they've looked into this with the product buyer.
Sincerely,
takealot.com
We can assure you this is not a tactic implemented by takealot and had it been, we would've received multiple complaints of this nature, which is the last thing we want. Your disgust is understandable as a result of the outcome of the situation, but we believe this to be an isolated incident & will gladly investigate the matter with the buyer to make sure the listing has been corrected & matter resolved with you.
Our complaints team will contact you with an update as soon as they've looked into this with the product buyer.
Sincerely,
takealot.com
Best regards,