BADLY DAMAGED ITEMS SENT BY TAKEALOT

Your urgent attention is requested. Apparently there is no email to log a complaint with.

This item (MILEX KETTLE AND TOASTER) was bought by my son in law as a gift for me. He logged a return on a product bought from Takealot - this is the return logged below - for pickup at Kikuyu in Jhb. --------------------

Dear Takealot Customer Service,

I am writing to express my dissatisfaction with the recent return of my items, today 27th March, one month after collection. The toaster and kettle were sent in pristine condition, wrapped in their original packaging (see attached pic taken on 28th Feb when item was picked up). According to your records, the toaster was fixed.

However, upon return, the kettle and toaster were loosely packed in the box, causing them to knock against each other. These caused scuff marks, which removed the enamel, see pics attached. When the takealot driver brought it to me, it was literally shaking in the box, whether the item was damaged en route or whilst in repair, is not my fault.

These items are not cheap, and they were in perfect condition when sent. Unfortunately, they were returned with paint peeled off and a dent in the toaster. As someone who maintains all my goods in excellent condition, this is unacceptable.

I am deeply disappointed with the way Takealot has handled this situation. I request that you pick up the damaged items and replace them with a brand new set, as the damage occurred due to your mishandling.

I have waited patiently for my goods, and this situation is now completely unacceptable. I await your urgent response and new goods supp**** urgently.

This is not how a return is done!

I would like a new Milex kettle and toaster set sent to me within a week, kindly contact me on *** for pickup or further details.

Awaiting your feedback,

Irate customer,

Mrs Naiker

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