Bad Warranty Policy

I have been waiting for 2 weeks now for an answer on my dishwasher unit that has not been yet been sorted. my unit is under warranty with TAKEALOT and they keep referring me to the supplier yet the supplier has confirm that my unit is not under warranty. TAKEALOT promised that they would follow up with their marketing department and yet no answer. I am in desperate need for my unit to be repaired as it has a fault code and just need to be cleared. I just had a baby and its such a mission for me to do hand dishes while having a dishwasher unit yet uts not working for 2 weeks now. I am very unhappy with the service received and when following up via email I keep on being sent a generic email where they supply me the contact details of the supplier based in USA yet I am based in SA.

This is really frustrating not having my dishwasher unit sorted