Bad Takealot delivery

I placed a Takealot order on the 15th of November the delivery date was 18 November. On collection of my order on the 18 th only 2 of the 3 items arrived at the pickup point. After a long discussion with the employee at the pickup point he told me that the last parcel could be from the Capetown warehouse and could take a bit longer. He instructed me to call the customer help line to find out the delivery date of the last parcel. After calling how many times the customer help line and speaking to how many consultants no one can tell me where my last parcel is or when it will be available to collect. Every time I phoned in a consultant told me they will have a look and let me know right away but until this time and date no one has phoned me or told me anything about my pardel.

I only had good experiences in the past. It was my first time ordering expensive items form takelot. When I placed the order I never thought that I would struggle this much.

I have still not recieved any word from Takealot nor my parcel. Before we placed the order we looked and saw that there where available stock in Johannesburg and Capetown of the item.