RT
Rosa T

1 reviews | Active since Mar 2016

07 Mar 2016, 14:06

BAD System No accountability

Placed order and paid via SID (handled by Payfast gateway) which was deducted immediately from my bank. Received email: \order confirmed waiting to allocate payment\". Fourteen days later received email that order for R1052.00 canceled due to non-payment. Upon query received notice that order underpaid: Stated order for R1057.00, payment for R1054.00, which is R2 more than previous notice. Told to make up shortfall before order could be processed! Sent email to note dissatisfaction and request for refund - no response. Upon telephonic query told (politely) that the Payfast system causes confusion. Resolution was to call Payfast to collect refund!. Takealot presented payment gateway. Takealot system completed SID payment details. Takealot system issued shopping cart totals and these are all different and then Takealot turns it into my problem. Will never use this again."

0
Replies (1)
takealot.com
takealot.com's reply08 Mar 2016, 12:05
Official
Hello RosaTheron,

We truly sorry for the frustration you have experienced with your Payfast payment.

Thank you for taking the time to speak to Maxine yesterday.Your feedback is valuable to us and gives us the opportunity to improve the quality of our service going forward.

Regards
Takealot.com