Bad sevice

Hi, I'm extremely disappointed in the service, I placed an order on 24/11/2023, initial delivery date was 30/11/2023, which i was happy with cause the order i placed was my sons birthday gifts which was on the 1st of December. I went into the app and found that the goods were not shipped yet, I sent an email asking what the delay was and requested if the item causing the delay can be removed, just stop so my 7 year old son can get something for his birthday. There was a response but no answer or solution for my query. Later I went back on to the app and found the delivery date was changed to the 5th of December, I sent another email, pleading for assistance, a lady responded, explaining she is investigating. Later she came back to me, sent me an email that she spoke to dispatch and she is arranging delivery for the 1st of December. We sat whole day, my son was excited cause at this point I glhad to explain to him that there is a bit of a delay but I was promised that deliver would be done... no delivery, instead thet sent me an email guiding me on how to cancel the order and request a refund... I rep**** explaining i don't want a refund, my son is waiting for his gifts.. after that the sent me an email stating the delivery date is changed to the 7th cause they struggled to get one item, I didn't reply, next day they sent me another email stating they can't find the ps controller we ordered, they removed it from my list and refunded, they than changed the delivery date to the 5th, today is the 6th, I see now the delivery date is changed to today, but not yet shipped... I've been buying from takealot since 2016 and I must say this was by gar the most disappointing, pathetic, unpleasant and unprofessional service I've ever received from any service provider ever... I'm disgusted in the lack of service and the lies the lady emailed me... I don't think ill ever use this service again and I would not recommend them to any one.. the service is cheap