FM
Fedi M

1 reviews | Active since Nov 2013

27 Jan 2016, 08:12

Bad ServicesNo DeliveryNo Feedback

I placed an order on the 22nd Jan 2016 at 7:52 order number *** ,Later that day I received an SMS notifying me that I would receive my delivery before 5PM that same day. That never happened , I left it until the Monday, Phoned Takealot and they said that the SMS was sent in Error, They could not provide me with a tracking number or the status, I was told that they would phone me back, That never happened either, I phoned back later and got told that the delivery is on its way and it would be delivered on the 26th before 5PM. On the 26th I received an email from UTI to notify me that the delivery would be before 5PM, that never happened either. it is no the 27th I phoned UTI and Takealot neither of them can assist me on where my delivery is. Takealot has not been helpful in any way and they don't respond to emails. It is Pathetic service.

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Replies (1)
takealot.com
takealot.com's reply27 Jan 2016, 15:52
Official
Hello myburghfb,

We are truly sorry for the late delivery of your parcel and the manner is which your query was dealt with. This is not the kind of experience we want our customers to have and is most certainly not the level of service we aim to provide.

We tried to call earlier today, but we were unable to get through and have reached out to you via email. Our courier confirmed that your parcel was delivered, however should you have any further queries or concerns, please feel free to reply directly to the email sent and a member of our complaints team will gladly contact you.

Regards
Takealot.com