Bad services no regard for the customers

HI<br> <br> I order a parcel on 2/8 and got an email to say parcel will be delivered on the 6/8, I went with this date only to get a call from the couriers on the 4/8 that the van has been hijack, I contacted takealot where I was advice and assured my order will be sent out again. today is Friday still nothing. I have complained and contacted the call centre on 6/8 they couldn't help and advice I should call back at 4. I then sent an email last night and advice this morning oh my parcel was in hijacking something I am already aware of?????, lastly I have a race to run on Saturday and I purchase these shoes for this race. Due to the lack of knowledge or updates of your call centre I wont be getting that order: Order Number: *** . please advice what is going on you guys have my money but cant assist the customer. either give the customer something else or give the customer the cash back. lastly why should the customer be contacting and running after their goods should the call centre takealot not inform the customer.