Bad services

I've placed an order on the Takelot website on the 02 December 2025 at 16:25pm for an MXQ pro smart tv box with my mother Nedbank account details. My mother does not have a Takealot profile. She was not happy with this item and requested me to cancel it few minutes later. Order was then cancelled successfully. The order number gets sent via email ,which I did not get. Two weeks later after no response I made contact with takealot. Hoping to be refunded. I was then requested to send proof of payments and banking details via email. Proof of payments was send via email on numerous occasions. Everytime I was told that my matter will be escalated to the finance department. After so many requests for refund and providing them with proof, only this morning I was inform by L.Sasalam that takelot is unable to provide further details about my transaction as it was done under a different profile.

After providing takelot with all these proof of payments takelot still deprives me from receiving my refund of R435.00.

It's been a month and two weeks and no refund has been received.

Kind rewards, Shandre Nel