BAD SERVICE - Takealot | Return Logged | RRN-5e93-82fa

This has been the worst experience with Takealot.com. They are very quick to sell something and to send you loads of emails on offers, but when you try to contact them it's a lost case.

I sent my Asus Vivobook S14, i5-10210U, 8GB, 512GB SSD, 14” Vivobook – Silver for a check because I picked up a problem with the device not connecting properly to my Wifi and internet not working properly on the device. The laptop was sent back on the 10/11/2020, since then I was following up everytime, (not them updating me, me following up everytime). I got feedback saying that there is nothing wrong with the device according to the supplier. (NO PROOF GIVEN THAT IS WAS CHECKED, HOW WOULD I KNOW?)

For the past week communication was very bad! NO UPDATE or ETA on my laptops return. I have sent numerous mails trying to get in touch and phoning the customer service is just useless.

I am aware of their standard warranty policy saying that if the device is not fixed in 21 days since the claim is logged, they do give you a return/replacement.

Agian, I stress the fact that the commucation is so bad when you need help from them.

The devise is only 6 months old and already giving problems, so when they eventually send it back to me, I guess it won't be long before I'll have to send it back with the same problem again. And this is not a R100 device. It's an expensive product and not just something someone buys daily.

If this message will be read by the Takelot.com team, I would be surprised if you get back to me. But it is good for the public to know that YES you are good and delivering items bought and bombarding people with promo mails, but when it comes to having a problem with a product you are way back in line for service.

Disappointing!!!!