Bad service Takealot - #newtrend

To Whom it may Concern. I purchased Official BlackPods 4.0 (Mid 2020) - Matte Black Wireless AirPods / Earpods. The Pods were again faulty again and sent the back, we opted for a credit as the advertising is false and the product doesn't really seem to be of good quality. I then informed takealot after trying another set of wireless Pod's I purchased that didn't really fit the same, to please rather do an exchange.

I was asked to inform takealot when they arrive at the warehouse, this I done and now take alot refuses to exchange my Pod's

I have got the credit but I am not paying in to purchase the same units again

Unfortunately I am not sure who deals with messanger but the person needs to be spoken to as I provided all the information they asked for and now will not help

I find this a little poor from takealot