Bad service takealot

Hi My name is Zane

My TV was repaired, but when I received it had no remote. They (Takelote) sent me a replacement remote, the replacement remote did not have all the functionality of the previous remote (magic remote) (it has the function of a arrow indicator on the screen wirelessly.

I complained- nothing has happened it been months.

Secondly, I complained about the quality of my replacement TV screen, the tv is not the same, the screen is dimmer than original.

The TV failed within its warranty period, I deserve better service. I am very upset that I have to struggle like this.

Please urgently get back to me with a way forward. I want a refund or a replacement TV as soon as possible. It has been almost a year since we first complained.

Zane