Bad service, parcels missing

On the 19th of December 2021 I ordered baby clothes and they were delivered on the 5th of January. Because the babys weight was growing fast I immediately logged turns on the same day of delivery.

On the day the clothes were supposed to be collected by the driver in the morning I received a message from take a lot stating that they tried to collect but couldn't, I don't know what was the reason because I as home and no one called me regarding the collection.

During the day a courier guy called he said he is at the gate, I asked him if he is from take a lot he said yes then I let him in. I gave him all the parcels and showed him the reference numbers for the pick up and return, he took them and delivered them where he said they sent him to drop them off.

When I called them later only to find out that he was sent to pick up the cell phone from my husband not the clothes, he told us that he is never told what he is sent to collect he jst knows that he has to collect. My parcels were dropped at woodmid.

I called take a lot delivery department where I also asked them if they know the driver who came to collect they said yes he is also contacted to take a lot. I explained to them about what happened and they confirmed that they did not receive my parcels. I gave them the information or the wear house where my parcels are but they failed to retrieve them. After abt a week they told me that I should go collect them myself and drop them at take a lot drop off point but I told them I'm not happy with the outcome as Im not responsible for the error.

Eventually they got back to me stating that they will send their driver to fetch them. When I called to follow up they told de to log a new returns because they canceled my initial returns(ref :MRRN-P7KKM-6YB7) when they declined it. I then re logged it (REF: MRRN-76JRX-RA76). To my surprise yesterday I did a follow up again enquiring about the where abouts of my parcels I got the response that I have to re log the returns for the third time and worse no one has a clue about the where abouts of my parcels. It seems they have no idea of what is where especially regarding the misplaced parcels. I feel I as a customer I'm not taken seriously including my money, they don't care about the business I bring to them. Especially I have been a very loyal customer and I have been very patient throughout this situation