Bad service or rather no service

I have been battling for more than 2 weeks to get feedback on a order I returned (2 watches) that both came without charging cables. It was collected on the 17th of June and I have not heard a word or had any reply on my emails follow up on credit or of I will get the watches and cables. From where I am sitting currently I paid R598 for something I don't have. I am not sure if i will order from them after this experience.