1 reviews | Active since Jun 2015
Bad Service on [URL Removed]
So this is my last resort. After a week of trying to get help from the staff at Takealot i have grown too frustrated , and have lost my patience. I sent to date 5 emails to try and get some help, only two of them i received a response on saying that my order would be delivered by June 2nd and delayed by 2 days to June 4th. Today is the 8th of June and the website still indicates i will receive my order by the 2nd of June. I also lodged a call on Friday to try to get some answers, the lady said she will contact the supplier but still nothing.<br> <br> I have now decided to deactivate my account and have emailed takealot to tell them to keep my payment as well as the item that i ordered as i do not want to deal with them any further. Surely they can't run a business in this manner.<br> <br> As a loyal Takealot customer, i am appalled by the service i received.
We're sorry for the frustration caused by the lack of communication & delayed delivery. This isn't the kind of experience we wish to give any of our customers & we don't want to lose you over something like this. We'd appreciate the opportunity to try & make this up to you and have instructed our complaints team to look into this as a matter of urgency so that we can try & resolve this with you asap.
They'll be in touch with you as soon as they've gathered the necessary details.
Sincerely,
takealot.com
We're sorry for the frustration caused by the lack of communication & delayed delivery. This isn't the kind of experience we wish to give any of our customers & we don't want to lose you over something like this. We'd appreciate the opportunity to try & make this up to you and have instructed our complaints team to look into this as a matter of urgency so that we can try & resolve this with you asap.
They'll be in touch with you as soon as they've gathered the necessary details.
Sincerely,
takealot.com