bad service on returns

I bought a food processor and blender on take a loot.com , the product was not working all’s well it was exchanged and I received a new product once again it was not working I logged a return on the 23 April 2019 , when tracking he return on the website it shows a refund however they don’t have any baking details on calling 3 times the consultant keep saying they will send me an email which I will need to reply to however no email so how will do a refund with no banking details. Why take a lot, why such a hassle what happen to efficiency ? The last person I spoke to was Liziwe who said she have it sorted and nothing I don’t know what else to do.

RETURN REF NUMBER : RRN-5BF6-29D0