1 reviews | Active since Jun 2016
Bad service on Long delivery items reflecting as in stock.
<p>I placed an order ( ********** ) for R5994 worth of goods from Takealot on Monday the 31 October to which there system confirmed everything was in stock and that it will be delivered by Friday the 4th November, upon checking up on my order I noticed that the delivery has changed to the 7th I emailed to follow up on this to which was rep**** that one item is not in stock and will only be available in +/- 3 to 5 days. I have communicated to two different persons(Nathan & Shakira) that that is unacceptable and that I want my goods shipped as a partial order or else I want the order cancelled and refunded. Even threatening with the Consumer Goods And Services Ombud and Hellopeter has not gotten a response.</p>
Hello pierre-nico-dorfling,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for accepting our call today and granting us the opportunity to assist. We hope to clarify the matter shortly and will keep you posted on the delivery of the outstanding item.
Regards
Takealot.com
Hello pierre-nico-dorfling,
We are terribly sorry about the delay of your order and for the lack of communication regarding this troublesome occurrence.
Thank you for accepting our call today and granting us the opportunity to assist. We hope to clarify the matter shortly and will keep you posted on the delivery of the outstanding item.
Regards
Takealot.com
So I was contacted on Thursday last week to confirm that the order will be shipped Friday for possible delivery Saturday... This did not happen due to "costs" involved. I was then promised an Monday first thing delivery.... This did not happen instead I only received the one item that was apparently the cause of the hold-up.... Now I after following up AGAIN I'm told that apparently “Skynet had an issue with scanning the parcel” and it was not shipped on Friday and will now only be delivered on Wednesday.... I am in two minds to cancel the entire order as well as the new one unfortunately for me I need stuff in the previous order as well as want the new one and companies as big as yourselves know this and this is exactly why customers like me that have supported you for years and have spent thousands of Rands with you gets treated like dirt. Yes you did compensate me with a "R200" credit that is only 3% of my order not to mention I was stupid enough to place another R6000+ order this morning, I assure you that this will greatly sway me against ordering from your selves in future as well as greatly influence my negative opinion of yourselves in conversation.
So I was contacted on Thursday last week to confirm that the order will be shipped Friday for possible delivery Saturday... This did not happen due to "costs" involved. I was then promised an Monday first thing delivery.... This did not happen instead I only received the one item that was apparently the cause of the hold-up.... Now I after following up AGAIN I'm told that apparently “Skynet had an issue with scanning the parcel” and it was not shipped on Friday and will now only be delivered on Wednesday.... I am in two minds to cancel the entire order as well as the new one unfortunately for me I need stuff in the previous order as well as want the new one and companies as big as yourselves know this and this is exactly why customers like me that have supported you for years and have spent thousands of Rands with you gets treated like dirt. Yes you did compensate me with a "R200" credit that is only 3% of my order not to mention I was stupid enough to place another R6000+ order this morning, I assure you that this will greatly sway me against ordering from your selves in future as well as greatly influence my negative opinion of yourselves in conversation.