CL
CHRISTILLE L
1 reviews | Active since Sept 2010
28 Jan 2016, 11:44
BAD SERVICE / NO REFUND
I bought a FITBIT (as Christmas gift) and received a faulty unit. Upon returning the unit I was told they had no stock available and would therefore give me a refund. The unit was collected on 12 January (16 days ago!) and I am still waiting for a refund. Of course there are plenty excuses/reasons for this delay.<br> So, not only do I now have to pay more for the unit I also have not received a refund. Very very poor service. We all know in the industry that faulty goods get sent back to the manufacturer/supplier and they replace it with new ones?!<br> Don't think I will use takealot again.<br>
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takealot.com's replyOfficial
28 Jan 2016, 17:53Hello CHRISTILLEL,
We are sorry for your experience and for the frustration this has caused. As we are currently out of stock, we are unable to offer you a replacement and therefore credited your profile.
Regrettably, a system error with Discovery Miles did result in a delay in processing your refund and our Finance department are looking into it as a matter of urgency.We will be in touch with feedback as soon as it has been received.
Regards
Takealot.com
We are sorry for your experience and for the frustration this has caused. As we are currently out of stock, we are unable to offer you a replacement and therefore credited your profile.
Regrettably, a system error with Discovery Miles did result in a delay in processing your refund and our Finance department are looking into it as a matter of urgency.We will be in touch with feedback as soon as it has been received.
Regards
Takealot.com
takealot.com's reply28 Jan 2016, 17:53
Official
Hello CHRISTILLEL,
We are sorry for your experience and for the frustration this has caused. As we are currently out of stock, we are unable to offer you a replacement and therefore credited your profile.
Regrettably, a system error with Discovery Miles did result in a delay in processing your refund and our Finance department are looking into it as a matter of urgency.We will be in touch with feedback as soon as it has been received.
Regards
Takealot.com
We are sorry for your experience and for the frustration this has caused. As we are currently out of stock, we are unable to offer you a replacement and therefore credited your profile.
Regrettably, a system error with Discovery Miles did result in a delay in processing your refund and our Finance department are looking into it as a matter of urgency.We will be in touch with feedback as soon as it has been received.
Regards
Takealot.com