Bad service : No feedback on missing item after numerous calls

I ordered a number of times on the 21st of October, my order was delivered on the 4th of November 2019 due to stock issues with supplier and yet on delivery day one item was still missing. The Driver (Simi) said they will contact me with new delivery details. I logged a call for missing item had numerous people try to assist and to date (20 Jan 2020) my query has still not been resolved. I have not heard from Takealot again and on the app it shows that item was delivered on the 4th of November, I haven't received or signed for the outstanding item.

This is the first it has happened to me and I've numerous items from them over the years, I'm really disappointed that my issue has not been resolved yet and I have not heard anything from them , They basically closed my call without resolving it meaning I have to log another call (4th one) this is really unacceptable.