BAD SERVICE - NO DELIVERY - NO INDICATION OF MY PAYMENT ON MY ORDER

BAD BAD BAD BAD! When I ordered the App did not allow me to make an EFT payment as I usually do. The the only way to complete my order was to COD the order. I then made payment, and informed takealot of the payment on the 26th of November 2018.

A week later on the 3rd of December my package arrived COD and the driver then refused to leave it because he does not have instructions that it was paid.

NOW WHY DOES IT TAKE MORE THAN A WEEK AND FRUSTRATIONS AND THE WASTE OF MY AIRTIME to find out WHERE MY PAYMENT IS AND WHY IS IT NOT REFLECTING WHEN I USED THE ORDER NUMBER TO MAKE THE PAYMENT.

AND EVEN NOW, AFTER ENQUIRING AND WASTING MY AIRTIME, STILL NO PACKAGE WAS DELIVERED AFTER I WAS TOLD ON THE 3RD OF DECEMBER AT 15:40 THAT THE INSTRUCTION WAS SENT TO THE COURIERS TO DELIVER THE PACKAGE ON 4/12/18 AS PAYMENT WAS RECEIVED

ON 4/12/18 WHEN i ENQUIRED AGAIN AT TAKE A LOT ALL OF A SUDDEN NO ONE CAN SEE WHAT IS GOING ON - I AM AGAIN REQUESTED TO SEND MY PROOF OF PAYMENT AND NO-ONE CAN TELL MY WHY MY PACKAGE HAVE NOT BEEN DELIVERED.

THE TEAM LEADER AT THE CALL CENTRE DOES NOT EVEN TAKE THE TIME TO SPEAK TO ME AND A CALL BACK REQUEST IS LEFT UNANSWERED. NO ONE EVEN BOTHERS AT THIS PLACE TO CALL YOU BACK OR TO ANSWER AN EMAIL.

THIS IS THE MOST PATHETIC SERVICE THAT I EVER RECEIVED. WHY ARE PEOPLE EMPLOYED IN FINANCE POSITIONS IF THEY CAN'T DO THE JOB PROPERLY!