Bad Service / New Purchase/ Damaged Goods Received

I ordered a new microwave on Takealot as a gift for my mum. It was delivered and a day later she opened the gift. Once opened she tore and threw away the box not expecting there to be any problems with the microwave as it was new. When she plugged it in to use the microwave was not warming anything. I called Takealot explained the problem and they said they will replace it with a new one. When the driver came to collect he did not want to take the microwave as it was not in its original packaging. So we asked if we buy a box would that suffice which he said yes. We bought a box and microwave was placed in the box in the same condition that the microwave was delivered i.e. n outer damage but microwave not heating. After a week of Takealot collecting the microwave I asked for an update and they reverted stating that they will be returning the microwave as we returned it with a damaged mirror which is very untrue. 1) New microwave delivered to us defective 2) If we gave the microwave back with a broken mirror the driver would have noted same on his document or not have taken it at all 3) the microwave was in Takealots possession for an entire week before they advised us that the mirror was broken.

Why would I break the microwave. It was a gift. And why would I give myself all thisgood unnecessary stress.

I am very dissatisfied and disappointed with the service I received from Takealot.

So it seems it's ok to take unemployed peoples money and deliver defective goods.