BAD SERVICE - NEVER ORDER FROM TAKEALOT AGAIN (OMBUDSMAN - PLEASE HELP)

I ordered and paid (more of less R1500.00) for an item on the 30th Jan for my sons Bday, which was on the 6Feb. I received the wrong item on the 3 Feb and since then have had endless phone calls and emails to try and get this sorted out. I have spoken and received emails from no less than 5 different people. Problem NOT sorted out yet, almost 3 weeks later!!!!!!!!!!!!!!!!! My son is still waiting on his Bday Prezzie and I'm still out of my money that I've paid for something I haven't received yet. I have decided to report this to the Ombudsman (dont know if I can though - but its worth a try if it means I will get my item paid for already)