Bad service guarantee

Very sad to see a business that does not have a complaints process in 2024. This demonstrates their lack of commitment to customer service. An item that failed to arrive, has taken two weeks to resolve (breaking their own 24 hour customer SLA). 8-10 emails, phone calls and several hours of my time wasted on a low value product. I am not even able to log a complaint with takealot so they can at least fix their processes. Going forward I will take my business elsewhere - takealot is not worth my time.