Bad service from these people

A bought my smart TV on take a lot, found out it was faulty they took it back for repairs in May. I got a notification from Hisense mid June that my TV has been repaired. It's July now still take a has not returned my TV. When I enquire about my TV I keep getting emails that they forgot to pick the TV from Hisense what nerve you have to tell the client that?

It's been the worse service from a company I trusted the most. **** take a lot I want my TV back it's two months now